Three Timbers Minnesota · Twin Cities

FAQ

Three Timbers Minnesota frequently asked questions — plant hardiness, delivery, planting, returns

Frequently Asked Questions

Everything Twin Cities homeowners ask about MN-hardy plant delivery — hardiness, deer, planting timing, returns, and more.

Don't see your question? Reach out — we love a good plant question.

🌲Plants & Selection

Will the plants you sell really survive a Minnesota winter?

Yes — that's our whole thing. Every plant we stock is proven for USDA zone 4b–5a (Twin Cities metro). If it's not reliable in a typical Minnesota winter, we don't sell it. We lean toward zone 3 and 4 hardy plants to give a safety margin in unusually cold winters.

What zone is the Twin Cities?

Most of the Twin Cities metro is USDA zone 4b–5a, with some urban heat-island pockets that behave closer to zone 5. Outer-ring suburbs and rural-edge areas are more typically zone 4b. We default to zone 4 hardiness as the minimum for everything we sell.

Do you sell Minnesota native plants?

Yes — natives are a core focus of our catalog. We carry Eastern Larch (Tamarack), Canadian Hemlock, and we're expanding the native lineup with Red Twig Dogwood, Serviceberry, Ninebark, Nannyberry Viburnum, Swamp White Oak, Coneflower, Black-eyed Susan, Bee Balm, and more as the season progresses. Planting natives supports local pollinators and birds — and they handle Minnesota weather without coddling.

Are your plants deer-resistant?

Some are highly deer-resistant (junipers, spruces, Russian cypress, pines), some are deer candy (arborvitae, yew). Each product page flags deer resistance from low to high. For high-pressure areas, look for our Deer-Resistant collection.

🚚Delivery & Installation

Do you deliver to my area?

We deliver across the Twin Cities seven-county metro. Check your zip code at checkout or see the full service area on our Shipping & Delivery page.

How much does delivery cost?

Free on orders $200+. Below $200, delivery is $39 across Carver, Hennepin, Scott, Dakota, Ramsey and Anoka. Anoka cities carry a $50 minimum order. Washington County cities we serve (Stillwater, Woodbury, Cottage Grove) carry a $49 fee and a $150 minimum. Full city list on our Shipping & Delivery page.

Do you plant the plants for me?

Installation is optional and priced per plant by container size — $10 for a #1, $12 for a #2, $15 for a #3, $20 for a #5, $25 for a #6, $30 for a #7, $35 for a #10, $50 for a #15, $75 for a #20, $100 for a #25, and $200–$220 for balled-and-burlapped trees. There is no minimum job size for planting. Add it at checkout, or contact us for a custom quote on a larger landscape project.

Can you help me design a planting?

Yes. We offer free 20-minute phone consultations to scope your project and suggest plants that fit your site. For full landscape design, we can refer you to partner designers in the Twin Cities network.

💧Planting & Care

When is the best time to plant in Minnesota?

Fall is the ideal planting window. Deciduous shrubs and trees can go in from late August through the end of October; evergreens need to be in the ground by mid-to-late September (around Sept 20) so their roots establish before freeze-up — warm soil and cool air make fall the best season for hardy material. Spring (late April through May) is the second-best window. Avoid midsummer planting when possible.

How do I water newly planted shrubs and trees?

Every new plant includes care instructions with a watering schedule. The short version: 5 gallons per plant, once a week, for the first two summers. Rainfall counts toward the weekly total, and deep-and-weekly beats shallow-and-daily. Give evergreens one final deep soak before the ground freezes. Meeting this watering standard is also what keeps your plant guarantee valid.

Should I wrap my evergreens in burlap for winter?

First-year evergreens in windy or south-facing sites benefit from burlap wrap to prevent winter burn. After year one, most evergreens don't need wrapping. We provide guidance per plant.

🧾Orders, Payments & Returns

What payment methods do you accept?

All major credit cards, Apple Pay, Google Pay, and Shop Pay through our secure Shopify checkout.

Can I modify or cancel my order?

Yes, up to 48 hours before your scheduled delivery. After that, we've already pulled your plants and loaded the delivery run.

What if a plant is damaged on arrival?

If a plant arrives damaged, take a photo immediately and email bobby@threetimbersservices.com. We'll replace or refund on the spot.

What if a plant dies after delivery?

Every plant comes with two free guarantees: a 24-Hour Arrival Guarantee and a 30-Day Plant Health Guarantee. If a plant dies within 30 days of delivery despite correct planting and watering, we replace it — a flat $29 replacement-delivery fee applies. For longer cover, add an optional 90-day or 1-year Plant Survival Warranty at checkout — full details on the warranty page.

Still have a question?

We're real plant people in the Twin Cities. Call, text, or email — we love helping.

Contact us 📞 612-214-1955

Still have questions?

We're real plant people in the Twin Cities. Call, text, or email — we love helping.

Contact Us 📞 612-214-1955