Plant Guarantees & Warranties
Our Plant Guarantees & Warranties
Every plant we deliver is covered free for the first 30 days. Longer coverage is available at checkout if you want it.
Two of these four tiers are free and automatic.
The 24-hour Arrival Guarantee and the 30-Day Plant Health Guarantee come with every plant we deliver. You do not add them to your cart, and you do not pay anything for them. The 90-Day and 1-Year Survival Warranties are optional paid add-ons for customers who want coverage to run longer.
The four tiers at a glance
| Arrival | 30-Day Health | 90-Day Survival | 1-Year Survival | |
|---|---|---|---|---|
| Cost | Free | Free | Paid add-on | Paid add-on |
| Window | 24 hrs from delivery | 30 days from delivery | 90 days from delivery | 1 year from delivery |
| What it covers | Plant arrives damaged, wrong, or unhealthy | Plant dies despite correct planting and watering | Same as 30-day, longer term | Same as 30-day, full-year term |
| Requirements | Inspect and report within 24 hrs; do not plant first | Planted in ground within 7 days; watered per care guide; photos + order # | Same as 30-day | Same as 30-day |
| Replacement terms | Full refund or swap | 1 per plant; capped at purchase price; no new warranty on replacement | Same | Same |
| Replacement-delivery fee | None | $29 flat | $29 flat | $29 flat |
1. Arrival Guarantee โ free, every order
Please inspect your plants when they arrive. If anything shows up damaged, incorrect, or unhealthy, contact us within 24 hours and we will make it right โ a replacement or a refund, your choice. There is no delivery fee on an Arrival Guarantee swap.
- If you are home: inspect at delivery and tell us right away if anything is not right.
- If you are not home: we place your plants in a safe, shaded spot and send delivery photos. You have 24 hours from that delivery to review your order and reach out.
Because these are live plants, once a plant has been planted, moved, or exposed to environmental stress, the Arrival Guarantee no longer applies โ but your free 30-Day Plant Health Guarantee takes over from there.
2. 30-Day Plant Health Guarantee โ free, every plant
Every plant we sell is backed by a free 30-day survival guarantee. If your plant does not make it within 30 days of delivery despite proper planting and care, we will replace it. A flat $29 replacement-delivery fee applies when we bring the replacement out.
3 & 4. Extended Plant Survival Warranties โ optional, paid
For longer peace of mind, add a Plant Survival Warranty at checkout:
- 90-Day Survival Warranty โ extends full survival coverage to 90 days from delivery.
- 1-Year Survival Warranty โ a full year of survival coverage.
Coverage is priced by your order subtotal. 90-day coverage starts at $4.40 and 1-year coverage starts at $8.80, and scales up from there with the size of your order. At checkout, pick the tier that matches your order subtotal โ every option and its exact price is listed on the Plant Survival Warranty page.
Both extended warranties carry the same requirements as the free 30-Day guarantee, and the same flat $29 replacement-delivery fee.
What we ask of you
These four requirements apply to the 30-Day, 90-Day and 1-Year tiers. They keep coverage fair and give your plant a real chance to thrive.
- Plant it in the ground. The plant must be planted in-ground โ not left in its container or kept potted โ within 7 days of delivery.
- Water it. Water per the care guide: 5 gallons per plant, once a week, for the first two summers. Rainfall counts toward the weekly total. Deep and weekly beats shallow and daily.
- Follow the care guide. Follow the planting and watering instructions in that plant's product description. Every plant page includes a care guide.
- Show us. To claim, send dated photos of the plant in its planted location, along with your order number.
No drip line or irrigation system is required. Minnesota gets real rain, and hose watering is entirely acceptable โ we just need the plant to get its weekly 5 gallons.
What is not covered (all tiers)
- Plants left in their containers or kept potted rather than planted in the ground.
- Installation labor.
- Damage from over- or under-watering, or from not following the care guide.
- Neglect, transplanting after delivery, or relocation of the plant off the original property.
- Pests, disease introduced after delivery, or vandalism.
- Animal damage โ deer browse, rabbit girdling, vole chewing.
- Acts of God: frost, freeze, drought, flood, wind, hail, fire, and similar events outside our control.
How to make a claim
- Contact us at the first sign of trouble. The sooner we know, the better the chance we can save your plant.
- Send dated photos of the plant in its planted location, plus your order number.
- We will confirm coverage and schedule your replacement. A flat $29 replacement-delivery fee applies on the 30-Day, 90-Day and 1-Year tiers.
The fine print
- Coverage is limited to one replacement per plant, valued at no more than the original purchase price (excluding labor and delivery).
- Replacement plants do not start a new warranty period.
- These warranties are the only warranties we offer; any implied warranties are limited to the applicable coverage period above.
- Warranties cover the original purchaser only and are not transferable.
- We do not accept returns or issue refunds on live plants after delivery has been accepted, except as described under the Arrival Guarantee above.
Questions about coverage, or need to start a claim?
Call or text 612-214-1955, or email bobby@threetimbersservices.com.